We are dedicated to responding to our customers in a timely manner. We handle service concerns in the order in which they are received, and we usually reply within 48 hours. For assistance in submitting a claim, please contact our Warranty Department at 337-273-0976.
Our Homeowner Warranty Portal is easy to use and powered by JobCloser. Account setup invitations are sent to homeowners via email. You can also read our PDF guide to learn how to access important documents, submit warranty claims, and review your claims step-by-step.
6-2-1 Warranty
6-Year Structural |
Free from major structural defects due to noncompliance with building standards |
|---|---|
2-Year Mechanical Systems |
Plumbing, electrical, heating, cooling, and ventilating systems |
1-Year Entire Home |
Free from material defect due to noncompliance from building standards |
5-2-1 Warranty
5-Year Structural |
Free from major structural defects due to noncompliance with building standards |
|---|---|
2-Year Mechanical Systems |
Plumbing, electrical, heating, cooling, and ventilating systems |
1-Year Entire Home |
Free from material defect due to noncompliance from building standards |
Please verify that the issue is still covered by warranty and that the item is not a maintenance item. If the issue meets these criteria, then proceed to submit your online request. A customer service representative will contact you regarding your warranty request within 48 hours. Some items come with a Manufacturer’s warranty that can extend past Manuel Builders warranty. Nothing herein is to be construed as superseding, modifying, or waiving the provisions of the NHWA.
Your letter must contain the following details.
Please mail letter certified to the address below and keep your tracking number.
Manuel Builders LLC
Attn: Service Team
210 Rue Iberville, Bldg 1
Lafayette, LA 70508
If you need to, you can still access the old Warranty Request portal.
